Shipping & Delivery

Every piece is made to order

We do not ship from stock. When you place an order, your piece goes into production: printed on the substrate you chose, finished, framed, and packed for its size.

Production begins within 2 business days of your order. Orders of fewer than 30 pieces are completed within 5 business days. Larger or custom orders may take longer, and we will tell you the timing when you order. Shipping time is added on top of production time.

Where we ship from, and where we ship to

Every piece ships from our studio in Houston, Texas. We ship throughout the United States.

Shipping rates are the carrier’s rates

Shipping is quoted live at checkout from the carrier, based on your address and the actual size and weight of your configured piece. We do not mark rates up. Enter your address at checkout to see the exact cost before you pay.

Smaller pieces: UPS

Pieces up to 30″ x 30″ ship by UPS in protective packaging. You can choose UPS Ground or a faster service at checkout, priced live. You will receive tracking by email when your piece ships.

Large pieces: freight delivery

Pieces 30″ x 40″ and larger ship by freight carrier, crated or palletized for protection. Freight delivery works differently from a parcel drop-off, and it helps to know what to expect:

• Appointment. The freight carrier calls or emails to schedule a delivery window. Someone needs to be present to receive the piece.
• Curbside delivery with a liftgate. The driver lowers your piece to ground level at the curb or driveway. Bringing the piece inside, unpacking, and hanging are up to you; inside delivery is not included.
• Inspect before you sign. The driver will ask you to sign a delivery receipt. Inspect the crate on all sides first, and if you see any damage, note it on the receipt before signing. This single step protects your free replacement. Full details are on our Returns & Warranty page.

Ordering more than one piece

Each piece is packed for its own size and material. Where pieces can safely travel together, we consolidate them into one shipment.

Local pickup

You are welcome to collect your order from our Houston studio. Email service@skylineart.com to schedule an appointment once your piece is ready.

6955 Portwest Drive, Suite 160, Houston, TX 77024
Monday to Thursday, 8am to 5pm. Friday, 8am to 12pm.

Sales tax

Orders shipped to a Texas address include Texas sales tax, itemized at checkout. Orders shipped outside Texas are not charged sales tax at this time.

If something arrives damaged

We replace damaged and defective pieces at no cost. Report within 15 days for UPS deliveries and within 5 business days for freight, with photos of the piece and all packaging. The full process is on our Returns & Warranty page.