Returns & Warranty

Every piece in the Studio Collection is made for you. It should arrive exactly as you configured it, in perfect condition. If it doesn’t, we will make it right.

Our guarantee

If your piece arrives damaged, or has a defect in the print, framing, or construction, we replace it at no cost to you. We produce the same piece again in the same configuration and ship it to you. This guarantee applies to every order, retail and trade.

Made to order means final sale

Each piece is printed, finished, and framed individually for your order, in the exact size, material, framing, mat, finish, and hardware you configured. Nothing comes off a shelf, and a returned piece cannot be restocked or resold. For that reason, we do not accept returns or exchanges for change of mind, and we ask you to review your configuration carefully before you order. If you are unsure about a size or material for your space, contact us before purchasing and we will help you decide.

This final-sale policy never limits the guarantee above. Damaged or defective work is always replaced.

How to report damage or a defect

Report the problem through our warranty and return form below. Please report as soon as you can, and within:

15 days of delivery for pieces that arrive by UPS parcel.
5 business days of delivery for pieces that arrive by freight, on a pallet or in a crate. Freight carriers allow only a short window for damage claims, so the sooner you report, the better we can protect your replacement.

Your report needs three sets of photos:

The piece itself, showing the damage or defect.
The inner packaging: corner protectors, wrap, padding.
The outer box or crate, including the shipping label.

We need the packaging photos to file a claim with the carrier. Reports without them can be delayed while we ask for more information, so photographing everything before you unpack further is the fastest path to a replacement.

Freight deliveries: inspect before you sign

Large pieces arrive by freight carrier. The driver will ask you to sign a delivery receipt, and that signature matters. Before you sign:

Inspect the crate or pallet on all sides.
If you see any damage, even minor, write it on the delivery receipt before signing.
If the piece is clearly badly damaged, you may refuse the delivery. Contact us the same day and we will take it from there.

A delivery receipt signed clean, with no damage noted, is the main reason freight claims are denied. Noting the damage protects your replacement.

Keep the packaging

Keep the piece and all of its packaging until your report is resolved. The carrier may need to inspect them. If you discard the packaging before the claim closes, we may not be able to complete the replacement process.

Replacements and refunds

Replacement is our standard remedy: we remake the piece and ship it at no cost. If a replacement is not possible, for example when an artwork is no longer available in your configuration, we refund the full amount to your original payment method.

Report a problem with your order

If the form does not load, open it directly: warranty and return form.

Cancellations

Because production begins quickly after you order, you may cancel within 48 hours of placing your order. To request a cancellation, use the form above and choose “Cancellation”.

Separately, if we cannot ship your order by the date we promised, we will contact you with a revised shipping date. You may accept the new date or cancel your order for a full refund, even if production has already started.

Trade orders

Trade orders follow the same terms: final sale, with the same damage and defect guarantee and the same report windows. For damage discovered on installed projects, contact your studio concierge and we will arrange the replacement through your account.

Questions

Email us at info@skylineart.com or use our contact page. We would rather answer a question before you order than after.