Frequently Asked Questions
Ordering and the configurator
How does ordering work?
Every piece in the collection is configurable. On the product page you choose the size, material, framing, frame color, mat, finish, and hardware. The price updates as you configure, and the final price appears once your configuration is complete. Add the piece to your cart and check out. Production starts after your order.
Why don’t I see a full price right away?
The price depends on everything you choose. The “From” price on each piece is its starting configuration; the configured price shows once you have made your selections. Every price includes the artist licensing fee.
Why is a combination marked “not offered”?
Not every size, material, mat, and frame combination can be produced well. The configurator only sells combinations the studio stands behind. If a combination you want is not offered, choose a different size, material, mat, or frame, or contact us about a custom quote.
What is My Projects?
My Projects lets you save configured pieces into named projects, one per room, client, or concept. Sign in to your account, save any configured piece to a project, and when the project is ready, add all of its pieces to your cart at once. It is built for specifying across a whole space, and it is free.
Production and quality
How long does my piece take?
Every piece is made to order. Production begins within 2 business days of your order, and orders of fewer than 30 pieces are completed within 5 business days. Shipping time is added on top. See Shipping & Delivery.
Who makes the work?
The collection is curated from working artists, and each piece names its artist. Pieces are printed and finished at the studio in Houston, Texas. Every price includes a licensing fee that goes to the artist.
Trade
Do you offer trade pricing?
Yes. Interior designers, architects, art consultants, and others who specify art professionally get a standing role-based discount, applied automatically to every order once approved. There is no volume threshold and nothing to re-apply for. The artist licensing fee included in each price is never discounted.
How do I apply for trade access?
Apply on our Trade page with your studio details. We review within two business days and confirm your trade role by email, along with the name of your direct contact at the studio.
Can trade customers get custom sizes or bulk orders?
Yes. Sizes outside the standard ladder, custom framing, and installation-scale orders are quoted on request through your studio contact.
Shipping and delivery
How much is shipping?
Shipping is the carrier’s live rate for your address and your configured piece, shown at checkout before you pay. Smaller pieces ship UPS; pieces 30″ x 40″ and larger ship by freight carrier. Details on Shipping & Delivery.
What should I expect from a freight delivery?
The carrier schedules a delivery appointment and delivers curbside with a liftgate. Inspect the crate before signing the delivery receipt, and note any damage on the receipt. See Shipping & Delivery.
Can I pick up my order?
Yes. Email service@skylineart.com to schedule a pickup appointment at our Houston studio, 6955 Portwest Drive, Suite 160. We are open Monday to Thursday 8am to 5pm, and Friday 8am to 12pm.
How do I track my order?
You receive an order confirmation by email, and tracking when your piece ships. Signed-in customers can also follow each order’s progress under My Account, Orders.
Returns and damage
Can I return a piece if I change my mind?
No. Every piece is produced individually for your order and cannot be restocked, so all sales are final. You may cancel within 48 hours of ordering. If you are unsure before ordering, contact us and we will help you choose.
What if my piece arrives damaged?
We replace it at no cost. Report within 15 days of delivery for UPS shipments or 5 business days for freight, using our warranty and return form, with photos of the piece and its inner and outer packaging. Keep all packaging until the claim is resolved. The full policy is on Returns & Warranty.
Payment and tax
How do I pay?
Payment is processed securely by Stripe. We accept major credit and debit cards. We never see or store your card number.
Do you charge sales tax?
On orders shipped to Texas addresses, yes; it is itemized at checkout. Orders shipped outside Texas are not charged sales tax at this time.
Contact
How do I reach you?
Use the contact page, or email info@skylineart.com. For anything about an existing order, include your order number.